Sky Voyage Policies & Compliance
Privacy Policy for Data Collection and Protection
How we collect, protect and respect your personal data in full compliance with UK GDPR.
Your Data is Protected
Transparent, lawful and respectful data handling always.
Our Commitment
Protecting your privacy, always
SkyVoyage Global Ltd is committed to safeguarding your personal data. This policy explains how we collect, use, store and protect your information in accordance with UK GDPR and applicable data protection regulations.
We believe privacy is a right, not a checkbox. Everything we do with your data is purposeful, lawful and transparent.
Data We Collect
We collect and process the following categories of personal data to provide you with our travel services:
1. Identity Data
Name, title, and date of birth.
2. Contact Data
Email address, phone number, and postal address.
3. Travel Data
Passport details, frequent flyer numbers, and travel preferences.
4. Special Category Data
Health or dietary requirements necessary for travel arrangements.
5. Technical Data
IP address and interaction data from our digital advertisements.
Legal Basis for Processing
We process your personal data under the following legal bases as defined by UK GDPR:
1. Consent
When you voluntarily submit your details via lead forms or subscribe to newsletters.
2. Contractual Necessity
To provide quotes, process bookings, and manage your travel itinerary.
3. Legal Obligation
To comply with financial, regulatory, and tax requirements.
How We Use Your Information
Your personal data is used for the following purposes:
- Respond to travel enquiries and provide bespoke quotes.
- Process bookings and issue travel documentation.
- Communicate essential updates regarding your travel arrangements.
- Send marketing offers and newsletters where explicit consent has been provided.
- Improve our services and personalise your experience with us.
- Comply with legal obligations and regulatory requirements.
Data Sharing & International Transfers
We do not sell or rent personal data to third parties. However, to provide our services, we may share your information with:
- Airlines, hotels, and tour operators to fulfil your bookings
- Secure payment processors to handle transactions
- IT service providers who maintain our systems securely
- Regulatory authorities when required by law
International Transfers
Your data may be transferred outside the UK/EEA where required for international travel arrangements. In such cases, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by UK authorities
- Adequacy decisions for countries with approved data protection standards
- Binding corporate rules for transfers within corporate groups
Data Security & Retention
Security Measures
We implement robust security measures to protect your personal data:
- All payments are processed through secure third-party providers
- We do not store credit/debit card details on our systems
- Encryption of sensitive data in transit and at rest
- Regular security assessments and monitoring
- Limited access to personal data on a need-to-know basis
Data Retention
We retain personal data only as long as necessary for the purposes collected:
- Booking data: Typically up to 7 years for legal and financial compliance
- Marketing preferences: Until consent is withdrawn
- Enquiry data: 2 years unless a booking is made
- Technical data: Up to 26 months for analytics purposes
After the retention period, data is securely deleted or anonymised.
Your Legal Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right of Access
Request access to your personal data we hold.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data in certain circumstances.
Right to Restrict Processing
Request limitation of how we use your data.
Right to Data Portability
Request transfer of your data in a structured format.
Right to Object
Object to processing of your data, including for marketing purposes.
Withdraw Consent
Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us using the details below. We will respond to your request as soon as possible.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. These include:
- Essential cookies: Required for basic site functionality
- Analytics cookies: Help us understand how visitors use our site
- Marketing cookies: Used to deliver relevant advertisements
You can manage your cookie preferences through your browser settings. Please note that disabling some cookies may affect the functionality of our website.
Third-Party Services
We use the following third-party services that may collect data:
- Google Analytics for website analytics
- Google Tag Manager for tag management
- Meta Pixel for advertising insights
- EmailJS for email communications
Contact Information
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
SkyVoyage Global Ltd
Complaints — Information Commissioner's Office (ICO)
If you believe your data has been mishandled, you have the right to lodge a complaint with the ICO, the UK's data protection regulator:
Website: https://ico.org.uk
Helpline: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when revisions were made. We encourage you to review this policy regularly to stay informed about how we protect your data.
Material changes to this policy will be communicated through our website or directly to you when appropriate.
Questions? We're Here
Need help or want to exercise your data rights?
Reach out to our team and we'll handle your request promptly and transparently